To preserve the beauty of your jewelry, avoid direct contact with water, perfumes, and harsh chemicals. Store your pieces in a cool, dry place and clean them with a soft, dry cloth. Keep them in the same boxes as we send them into.
How do I choose the correct and right size?
Selecting the right size for your jewelry is crucial. While our product sizes are accurately listed, we are happy to assist with any further questions. Please reach out to us at (+91 9460469944).
Can I customize my jewelry?
We do offer customizations on all our jewelry, be it changing gemstone color, using different metal or sizing queries, please get in touch with us on+91-9460469944 or jewelsofjohar@gmail.com to assist you further.
Can I include a personalized gift message with my purchase?
While placing your order, just before the check-out you will have a box where you can leave a note about your order – feel free to tell us your message there, we will make sure it is added to you order.
How can I get an item repaired?
Repairs at Jewels of Johar are meticulous. We'll start by asking you to send us images of the jewelry piece at jewelsofjohar@gmail.com
Once we review the images, we’ll get back to you with a repair quote. In some cases, our master jeweler will need to inspect the product in person.
If you are satisfied with our quote, you may return the item for repair. Please note that shipping costs will be at your expense.
Will there be any variation in the final product?
We usenatural gemstones, each with its own unique character, including slight differences in color, inclusions, and clarity. Additionally, our jewelry is handcrafted in precious metal, so minor differences in finish or setting details may occur. These subtle variations are not imperfections—they are a testament to the authenticity and artisanal nature of each piece, making your jewelry truly one of a kind.
Do you have stores? Can I visit you to see the jewelry?
All payments on the Website are securely processed through our payment gateway partner. We accept credit and debit cards including Visa, MasterCard, American Express and Razorpay.
I didn't receive an order confirmation, but my payment was debited. What should I do?
Absolutely! Your credit card information is 100% safe with us. We use secure encryption and fraud protection for all credit card transactions.
My payment was declined. What should I do now?
We suggest trying an alternative payment method. But if you still face an issue, please connect with our Purchase team at jewelsofjohar@gmail.com.
RETURN & EXCHANGE
How do I avail Returns & Exchange?
Please refer our return policy. Please follow the link: https://jewelsofjohar.com/pages/return-refund-exchange-policy
Can I track the status of my return order?
Yes, by connecting with our Purchase Assistant you can have real time updates about your return order at jewelsofjohar@gmail.com
SHIPPING & DELIVERY
What is the cost of shipping?
We offer Free Standard Shipping in India.
Do you ship overseas? What is the shipping cost for international orders?
Yes, we do. In fact, we offer free shipping on international orders above $5000. However, Orders below $5000 costs INR 7000 - 15000. Please note that local import duties and taxes may be applicable, and these will need to be covered by you.
What is the estimated time of delivery?
Products will be shipped through standard shipping by our official logistics partners within 7-21 business days, once payment reflect in our account. Order placed on Sunday & public holidays will begin processing the following business day. In rare cases, a slight delay might be caused due to unforeseen circumstances (or) any change in government policies, etc.. Shipping & delivery to Metro cities or locations will be faster.
I have already placed my order. Can I change my shipping address now?
What if I'm not available when the order is delivered?
Before the shipment is ready for delivery, you'll receive a call from the carrier. In case you aren't available, they'll attempt the delivery next day and for the final time.
What happens if my package is lost during shipment?
We don't want that to happen to anyone. But just in case it does, you don't need to worry. Our packages are fully insured and we'll take full responsibility if yours is lost in transit. It generally takes 8-10 working days for the carrier to investigate and declare the package lost.
Let us know about your package and we’ll help you get your jewelry remade and shipped as soon as possible
On international orders, do I pay customs fees to Jewels of Johar or the shipping carrier?
You will have to pay the applicable duties, VAT, taxes or surcharges levied or charged by the respective country directly to the shipping carrier. They'll take care of everything when they contact you for delivery.
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